Trust and Safety

Effective date: October 6, 2026

Fraudsters target people who move money, and they move fast. This page tells you how to reach us, what we will never ask you to do, how to spot the most common scams, and what to do if something goes wrong. For the formal version of our approach, see our Fraud and Security Policy.

Report something now

If you think someone else has access to your account, or you see a transaction you do not recognise:

1. Email support@moneyspace.io with the subject "Urgent: account security". Write from the email address registered to your account if you still can.
2. Do not approve any further transfers.
3. If you can still sign in, sign out other devices, remove any team members you do not recognise and turn on two-factor authentication.

Please include, if you have them:

• your name and the email address registered to your account;
• what happened and when;
• the amounts, transaction references or blockchain transaction hashes involved;
• screenshots of any messages you received from the fraudster.

We will never need your sign-in code to look into a report.

Our official channels

Our emails come only from addresses ending in @moneyspace.io. Before you sign in, check that the address bar shows exactly https://app.moneyspace.io. We do not offer support through messengers, social media direct messages or phone calls that we did not arrange with you by email first.

What we will never do

We will never:

• ask you for the sign-in code we email you, or for your authenticator app code, by email, phone, chat or any other channel;
• ask you to install remote-access software or share your screen;
• ask you to move money to a "safe account", to "verify" your wallet, or to unlock a payment;
• ask you to pay a fee to release a balance or a "frozen" transfer outside of the app;
• change our bank or wallet details by email and ask you to pay to new ones;
• promise investment returns, bonuses or prizes.

If anyone asks for any of these things in our name, it is a scam.

Common scams

Phishing. Emails or text messages that look like ours and link to a fake sign-in page. Always type https://app.moneyspace.io yourself or use a bookmark.

Impersonation. Someone claims to be from Moneyspace, Bridge, a bank, the police or a tax authority and tells you that your money is at risk and must be moved urgently. Real organisations do not do this.

Investment and romance scams. Someone you met online, often friendly over weeks, introduces a "trading platform" or "investment" that shows impressive profits and then asks for more money or a "withdrawal tax". Once you send stablecoins, they are usually gone for good.

Payment redirection. A supplier, contractor or colleague "changes bank details" by email. Before you pay new details, confirm them by phone using a number you already have. This matters especially for businesses.

Address poisoning. A scammer sends you a tiny transfer from an address that looks like one you use, hoping you will copy it from your history next time. Always check the full address, not just the first and last characters, and use saved recipients.

Fake support. Accounts on social media or messengers that offer to "help" with a stuck transfer and ask for codes or payments. Our support works by email at support@moneyspace.io.

Money mules. Someone asks you to receive money into your account and pass it on, for a commission or as a "job". This is money laundering, it is illegal, and it will lead to your account being closed.

If you think you have been scammed

Time matters. Act straight away:

1. Stop. Do not send any more money, even if you are promised that a further payment will release earlier ones.
2. Tell us at support@moneyspace.io. If a transfer has not completed yet, we may be able to stop it.
3. Secure your account. Secure the email account you use to sign in (sign-in codes are sent there) and turn on two-factor authentication.
4. Tell your bank if you paid from a bank account or card.
5. Report the fraud to the police where you live and keep the case reference number.

You can also report fraud to these organisations:

Please be aware that blockchain transfers cannot be reversed. If stablecoins were sent to a scammer's wallet, we cannot pull them back, but a quick report gives the best chance that the issuer, an exchange or law enforcement can freeze them.

Not sure it is really us?

If you receive an unexpected message that claims to come from Moneyspace, do not reply to it and do not click its links. Contact us yourself at support@moneyspace.io and we will tell you whether it is genuine.